Privacy Policy

1. Who We Are

Dr. Mahnoor Dental & Aesthetic Clinic is a dental and aesthetic clinic located in Sector C, DHA Phase 2, Islamabad, 44000.

Website: https://mahnoordental.com.pk/

This Privacy Policy explains how we collect, use, store, protect, and handle personal information when you visit or interact with our website.

By using our website or submitting an enquiry or appointment request through our website, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect personal information that you voluntarily provide when you contact us or submit an appointment request through our website. Depending on how you use our website, this may include:

• Your name
• Phone number
• Email address
• Preferred appointment date
• Selected clinic/location
• Information included in the message or enquiry field
• Any other information that you voluntarily provide to us

Our appointment form does not require you to provide a detailed medical history. However, if you voluntarily include information about a dental, medical, or aesthetic concern in the message field, that information may be received and processed by the Clinic for the purpose of responding to your enquiry or appointment request.

Please do not provide unnecessary sensitive, confidential, or detailed medical information through the general website enquiry form.

3. Information We Collect Automatically

When you visit our website, certain basic technical information may be automatically collected as part of the normal operation of a website, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of your visit
• Referring website or page
• Basic technical information required for website operation

This information may be used for purposes such as maintaining website functionality, diagnosing technical issues, protecting the website, and understanding general website usage. This includes automated analytics tools described in Section 9 below.

We do not intentionally use this information to identify individual visitors unless necessary for a legitimate technical, security, legal, or administrative purpose.

4. Appointment and Enquiry Forms

Our website provides an appointment form through which visitors can request a dental or aesthetic appointment. The appointment form collects the following information:

• Name
• Phone number
• Appointment date
• Selected clinic
• Email address
• Message or additional appointment information

When you submit the form, the information you provide may be:

• Stored in our website’s database for appointment and administrative purposes; and
• Sent by email to the Clinic’s designated email account so that our team can respond to your enquiry and manage your appointment request.

Submitting an appointment form does not necessarily mean that an appointment has been confirmed. A member of our team may contact you to confirm the appointment date, time, location, and other relevant details.

Our appointment form is powered by MetForm and is configured to store submitted form entries in the website database. Access to stored appointment submissions is limited to authorized individuals who require the information for legitimate Clinic, administrative, technical, or appointment-related purposes. We retain submitted information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal, professional, administrative, and record-keeping requirements.

5. How We Use Your Information

We may use the information you provide to:

• Respond to your enquiries
• Respond to appointment requests
• Contact you regarding your requested appointment
• Confirm or coordinate appointments
• Understand which dental or aesthetic service you are interested in
• Provide information requested by you
• Communicate with you regarding services you have requested
• Maintain appropriate appointment and administrative records
• Improve our website and user experience
• Protect the website from misuse or unauthorized activity
• Comply with applicable legal or professional requirements

We do not sell your personal information.

6. Information Relating to Dental or Health Concerns

The message field on our appointment form allows visitors to provide additional information. You may choose to mention a dental, aesthetic, or health-related concern in that field.

If you voluntarily provide such information, the Clinic may process it only as reasonably necessary to respond to your enquiry, understand the nature of your request, communicate with you, or coordinate the requested services, subject to applicable law and professional obligations.

We encourage visitors not to provide unnecessary medical history, diagnoses, medication information, or other sensitive information through the general website form. If detailed medical or dental information is required for treatment, the Clinic may obtain that information through appropriate clinical processes.

7. Email Communication

When you submit an appointment request, the information provided through the form may be sent to the Clinic’s designated email account for the purpose of responding to your request and managing your appointment.

The email address currently configured to receive appointment notifications is: mahnoordentalclinic@gmail.com

Email communication may be processed through the email provider’s systems and may therefore also be subject to that provider’s privacy practices and policies. We recommend that visitors avoid sending unnecessary sensitive or confidential medical information through ordinary email communication.

8. Cookies and Analytics

Our website may use cookies and similar technologies that are necessary for the normal operation and functionality of the website. Cookies are small files that may be stored on your device when you visit a website. Depending on the website’s functionality and configuration, cookies may be used to:

• Support essential website functionality
• Maintain website functionality
• Remember certain website preferences
• Improve website performance
• Support security and technical operations

Google Analytics: We use Google Analytics, a web analytics service provided by Google, to help us understand how visitors use our website (for example, which pages are viewed and how visitors arrive at our site). Google Analytics uses cookies to collect this information in an anonymized or aggregated form. You can learn more about how Google collects and processes data from sites that use its services at: https://www.google.com/policies/privacy/partners/

The cookies used by a WordPress website may also depend on WordPress itself, the website theme, plugins, and other website functionality.

You can control or delete cookies through your web browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or services. For example, our website may provide links that allow visitors to contact the Clinic through third-party communication services such as WhatsApp or to visit external websites.

When you click on a third-party link or use a third-party service, you may be leaving our website. Third-party websites and services operate under their own terms and privacy policies. We do not control how those third parties collect, use, store, or process information.

We encourage you to review the privacy policy of any third-party service before providing personal information to that service.

10. Embedded Content

Our website may contain content or functionality provided by third parties, such as images, videos, maps, social media content, or other external resources.

Third-party embedded content may operate in a similar manner to visiting the third party’s own website and may allow that third party to collect certain information about your interaction with the content. The privacy practices of such third parties are governed by their own privacy policies and terms.

11. How We Share Your Information

We do not sell, rent, or trade your personal information. We may disclose or provide access to personal information where reasonably necessary for the purposes described in this Privacy Policy. This may include sharing information with:

• Authorized Clinic staff
• Website administrators or technical service providers who need access to maintain the website
• Website hosting or infrastructure providers
• Email service providers involved in delivering appointment notifications
• Analytics service providers (Google Analytics), which process aggregated, anonymized data
• Service providers required to operate or maintain the website
• Professional advisers where reasonably necessary
• Government authorities or regulatory bodies where required by applicable law

We aim to limit access to personal information to people or service providers who reasonably need it for legitimate purposes.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected. Appointment and enquiry information may be retained for purposes including:

• Responding to enquiries
• Managing appointment requests
• Communicating with patients or prospective patients
• Maintaining administrative records
• Providing requested services
• Resolving disputes
• Maintaining website security
• Meeting applicable legal, professional, or record-keeping requirements

When information is no longer reasonably required, it may be deleted or securely disposed of, subject to any applicable legal, professional, or record-retention requirements.

13. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction. These measures may include limiting access to stored information to authorized users and maintaining appropriate controls over our website and administrative systems.

However, no website, database, email system, or method of transmitting information over the internet can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect information, we cannot guarantee absolute security of information transmitted or stored electronically.

14. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information. These rights may include the ability to:

• Request access to certain personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information where legally applicable
• Ask questions about how your information is collected or used
• Raise concerns about our handling of your personal information

If you wish to make a privacy-related request, please contact us using the contact information provided in the Contact Us section below. We may need to verify your identity before responding to certain requests in order to protect your information from unauthorized disclosure. Certain requests may be subject to applicable legal, professional, administrative, or record-retention requirements.

15. Children’s Privacy

Our website provides information about dental and aesthetic services and may be used by parents or guardians seeking dental care for children. We do not knowingly seek to collect unnecessary personal information directly from children through the website. Where an appointment or enquiry concerns a child, information may be provided by a parent, guardian, or other authorized adult as appropriate.

If you believe that personal information relating to a child has been submitted to us inappropriately, please contact us so that we can review the matter and take appropriate action.

16. External Links

Our website may contain links to external websites, including third-party communication services and other online resources. We are not responsible for the privacy practices, security, content, or policies of external websites.

Once you leave our website, this Privacy Policy does not govern the information collected by those third-party websites. We recommend reviewing the privacy policy of each external website or service that you use.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, our services, our data-processing practices, website technology, third-party services, or applicable legal or regulatory requirements.

When we make changes, we will update the “Last Updated” date shown at the beginning of this Privacy Policy. We encourage visitors to review this page periodically for the latest information about our privacy practices.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle personal information, you may contact us using the information below.

Dr. Mahnoor Dental & Aesthetic Clinic

Address: 1st Floor, Plaza 40, Westeria Road, Sector C, DHA Phase 2, Islamabad, 44000

Email: mahnoordentalclinic@gmail.com Phone: 0333-9122878 Website: https://mahnoordental.com.pk/

For privacy-related questions, you may contact us regarding:

• Personal information submitted through our website
• Appointment or enquiry information
• Requests to access or correct information
• Privacy concerns
• Questions about our privacy practices

Last Updated: September 1, 2026